All notified operators must respond through the Positive Response system before excavation begins. Excavation may not proceed until all required responses are received and reviewed.
Before excavation begins, all notified operators must respond through the Positive Response system. Excavation may not begin until all responses are received and reviewed.
• Verify all operators have responded
• Review each response for status and instructions
• Do not begin excavation until all required responses are received
• Document confirmations for project records
| RESPONSE TITLE | RESPONSE DESCRIPTION | RESPONSE CLOSES TICKET | COMMENTS REQUIRED | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Located: Facilities Marked | Facilities Marked | YES | Optional | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Located: To Meter Only | Private Property Beyond Meter | YES | Optional | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Located: In Conflict | Facility owner/operator should be on site during excavation | YES | Required | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| RESPONSE TITLE | RESPONSE DESCRIPTION | INITIAL RESPONSE CLOSES TICKET | COMMENTS REQUIRED FOR INITIAL RESPONSE | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Clear: No Conflict for Area Requested | No facilities in the area requested for excavation | YES | Optional | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| RESPONSE TITLE | RESPONSE DESCRIPTION | RESPONSE CLOSES TICKET | COMMENTS REQUIRED | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Unmarked: Unable to Access Locate Request Area | Unable to access area noted for locate request | NO | Required | YES | Required | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Incorrect Address or Excavation Site Info insufficient info | Info incorrect - contact AL811 for new locate request | YES | Required | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Marking Information Unclear - Locator to Contact Excavator | Info unclear - excavator to be contacted directly | NO | Required | YES | Required | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Unable to Contact Excavator | Needed additional info - unable to reach excavator | NO | Required | YES | Required | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Delayed due to Weather or Other Circumstances | Delayed - need to contact locator or facility owner/operator directly | NO | Required | YES | Required | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Cannot locate - contact facility owner/operator directly | Unable to locate - need to contact facility owner/operator directly | NO | Required | YES | Required | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Facility Owner/Operator or Master Contractor Generated Request | Facility owner/operator or master contractor responsible for marking | YES | Optional | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| RESPONSE TITLE | RESPONSE DESCRIPTION | RESPONSE CLOSES TICKET | COMMENTS REQUIRED | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Design/Survey Locate: Marked | Physical markings completed at excavation site | YES | Optional | NO | N/A | Design, Survey Request, 2nd Notice - Survey |
| Design/Survey Locate: Cleared No Conflict | No facilities in the area requested for design/survey site | YES | Optional | NO | N/A | Design, Survey Request, 2nd Notice - Survey |
| Design/Survey Locate: Facility Owner/Operator to Provide Maps | Facility owner/operator will provide maps or access to maps | YES | Optional | NO | N/A | Design, Survey Request, 2nd Notice - Survey |
| Design/Survey Locate: Meeting Requested | Facility owner/operator will contact to set up meeting arrangements | YES | Required | NO | N/A | Design, Survey Request, 2nd Notice - Survey |
| RESPONSE TITLE | RESPONSE DESCRIPTION | RESPONSE CLOSES TICKET | COMMENTS REQUIRED | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Other: Parties Have Agreed and Documented Locating Schedule | Parties have met and made locating schedule arrangements | YES | Required | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Administrative Notice Only: No Marking Required | System-generated response providing custom messaging requested by the member | N/A | N/A | N/A | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| No Response from member facility owner/operator | System generated response for no response to positive response system | N/A | N/A | N/A | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| RESPONSE TITLE | RESPONSE DESCRIPTION |
|---|---|
| Located: Facilities Marked | Facilities Marked |
| Located: To Meter Only | Private Property Beyond Meter |
| Located: In Conflict | Facility owner/operator should be on site during excavation |
| RESPONSE TITLE | RESPONSE DESCRIPTION | INITIAL RESPONSE CLOSES TICKET | COMMENTS REQUIRED FOR INITIAL RESPONSE | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Clear: No Conflict for Area Requested | No facilities in the area requested for excavation | YES | Optional | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| RESPONSE TITLE | RESPONSE DESCRIPTION |
|---|---|
| Unmarked: Unable to Access Locate Request Area | Unable to access area noted for locate request |
| Unmarked: Incorrect Address or Excavation Site Info insufficient info | Info incorrect - contact AL811 for new locate request |
| Unmarked: Marking Information Unclear - Locator to Contact Excavator | Info unclear - excavator to be contacted directly |
| Unmarked: Unable to Contact Excavator | Needed additional info - unable to reach excavator |
| Unmarked: Delayed due to Weather or Other Circumstances | Delayed - need to contact locator or facility owner/operator directly |
| Unmarked: Cannot locate - contact facility owner/operator directly | Unable to locate - need to contact facility owner/operator directly |
| Unmarked: Facility Owner/Operator or Master Contractor Generated Request | Facility owner/operator or master contractor responsible for marking |
| RESPONSE TITLE | RESPONSE DESCRIPTION |
|---|---|
| Design/Survey Locate: Marked | Physical markings completed at excavation site |
| Design/Survey Locate: Cleared No Conflict | No facilities in the area requested for design/survey site |
| Design/Survey Locate: Facility Owner/Operator to Provide Maps | Facility owner/operator will provide maps or access to maps |
| Design/Survey Locate: Meeting Requested | Facility owner/operator will contact to set up meeting arrangements |
| RESPONSE TITLE | RESPONSE DESCRIPTION |
|---|---|
| Other: Parties Have Agreed and Documented Locating Schedule | Parties have met and made locating schedule arrangements |
| Administrative Notice Only: No Marking Required | System-generated response providing custom messaging requested by the member |
| No Response from member facility owner/operator | System generated response for no response to positive response system |
• Follow up before excavation begins
• Do not assume clearance
• Contact 811 if response status is unclear
• Stop / Do not proceed until resolved
• Protect the area
• Retain ticket number
• Maintain proof of responses
• Keep documentation for the duration of the project
• Provide documentation if requested during investigation
| RESPONSE TITLE | RESPONSE DESCRIPTION | RESPONSE CLOSES TICKET | COMMENTS REQUIRED | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Located: Facilities Marked | Facilities Marked | YES | Optional | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Located: To Meter Only | Private Property Beyond Meter | YES | Optional | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Located: In Conflict | Facility owner/operator should be on site during excavation | YES | Required | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| RESPONSE TITLE | RESPONSE DESCRIPTION | INITIAL RESPONSE CLOSES TICKET | COMMENTS REQUIRED FOR INITIAL RESPONSE | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Clear: No Conflict for Area Requested | No facilities in the area requested for excavation | YES | Optional | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| RESPONSE TITLE | RESPONSE DESCRIPTION | RESPONSE CLOSES TICKET | COMMENTS REQUIRED | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Unmarked: Unable to Access Locate Request Area | Unable to access area noted for locate request | NO | Required | YES | Required | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Incorrect Address or Excavation Site Info insufficient info | Info incorrect - contact AL811 for new locate request | YES | Required | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Marking Information Unclear - Locator to Contact Excavator | Info unclear - excavator to be contacted directly | NO | Required | YES | Required | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Unable to Contact Excavator | Needed additional info - unable to reach excavator | NO | Required | YES | Required | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Delayed due to Weather or Other Circumstances | Delayed - need to contact locator or facility owner/operator directly | NO | Required | YES | Required | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Cannot locate - contact facility owner/operator directly | Unable to locate - need to contact facility owner/operator directly | NO | Required | YES | Required | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Unmarked: Facility Owner/Operator or Master Contractor Generated Request | Facility owner/operator or master contractor responsible for marking | YES | Optional | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| RESPONSE TITLE | RESPONSE DESCRIPTION | RESPONSE CLOSES TICKET | COMMENTS REQUIRED | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Design/Survey Locate: Marked | Physical markings completed at excavation site | YES | Optional | NO | N/A | Design, Survey Request, 2nd Notice - Survey |
| Design/Survey Locate: Cleared No Conflict | No facilities in the area requested for design/survey site | YES | Optional | NO | N/A | Design, Survey Request, 2nd Notice - Survey |
| Design/Survey Locate: Facility Owner/Operator to Provide Maps | Facility owner/operator will provide maps or access to maps | YES | Optional | NO | N/A | Design, Survey Request, 2nd Notice - Survey |
| Design/Survey Locate: Meeting Requested | Facility owner/operator will contact to set up meeting arrangements | YES | Required | NO | N/A | Design, Survey Request, 2nd Notice - Survey |
| RESPONSE TITLE | RESPONSE DESCRIPTION | RESPONSE CLOSES TICKET | COMMENTS REQUIRED | FOLLOW UP RESPONSE REQUIRED | COMMENTS REQUIRED TO CLOSE FOLLOW UP RESPONSE | COMPATIBLE AL811 TICKET TYPES |
|---|---|---|---|---|---|---|
| Other: Parties Have Agreed and Documented Locating Schedule | Parties have met and made locating schedule arrangements | YES | Required | NO | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| Administrative Notice Only: No Marking Required | System-generated response providing custom messaging requested by the member | N/A | N/A | N/A | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |
| No Response from member facility owner/operator | System generated response for no response to positive response system | N/A | N/A | N/A | N/A | Normal, Update, Emergency, 2nd Notice, Refresh Markings, Replace, Short Notice |