Utilities

Alabama 811 works closely with utilities in the state of Alabama to prevent damage to underground facilities in two primary ways.

Utilities routinely contact Alabama 811, as excavators, to notify other utilities in their area of pending excavation activity. Once a utility locate request has been placed, Alabama 811 will email a copy of the request to the person who initiated the locate request and also to the person designated as an on site contact. These emails are for the records of the utility acting as an excavator and do not constitute membership with Alabama 811 for that utility.

Utilities that have completed the Alabama 811 General Membership process will receive notice of all pending excavation activity within a notification area defined, by that utility, during the membership setup process. Alabama 811 is a non-profit organization funded and directed by its member utilities.

Non-Members, have you heard?

Alabama law requires all underground facility owners to become a member of Alabama 811 by January 1st, 2022.
Want to learn more about the law? Click Here

Steps to Membership

We’ve streamlined the onboarding process to make it easier to start protecting your underground assets.

Utility Member Onboarding Process in detail 

Already a Member?

Welcome! We’re here to work for you. Whether it be through continuing education, public outreach, or services provided by our state-of-the-art call center, we’ve got you covered.

Check out our quick link section on the upper right for additional useful resources.

New Member Facts�

New Member Facts

This document provides quick answers to our most common member questions.

Need to request a change? �

Need to request a change?

Update information such as your operating hours, main contact person, billing address, emergency contact, and more!Once your request has been processed a representative will confirm the edit via email.

 Ticket Management System  �

Ticket Management System

Do you need to streamline your process for managing locate requests? Alabama 811 provides KorWeb Ticket Management System, as a replacement for existing output methods, to our members at no additional cost. With KorWeb you can view open and closed tickets, automatically provide positive response, and run reports all from one web based dashboard. Request a demo from KorTerra today.