Account creation is NOT required for basic web portal activities.
Use the WebPortal without creating an account to:
Click the Find Tickets link in the upper left corner of the page to search for a specific request by number or follow the direct link from your email confirmation. (Note: If you receive a “request not found” error from the confirmation link you may need to clear your browser cache, log out, or try to search from a different browser.)
Create an account in order to:
Click the Create Account link at the top right of the portal page (HERE) to create an account. Once you have activated your account from the link in the confirmation email you will receive, you can then click the Log In link to begin using the advanced Web Portal features.
Below you will find some quick links to available resources that will help you navigate some of the Web Portal features.
If you have any questions not answered here, feel free to email us at: remoteapps@al811.com.
FREE Online Tools for Excavators to:
The WebPortal is available 24/7!
Easily Submit a Ticket:
As easy as logging in and pressing the “Enter Ticket” link in the upper left-hand corner and entering the appropriate location data.
Easily Renew/Update Locate Requests:
As easy as logging in and pressing the “Find Ticket” link in the upper left-hand corner and entering the Ticket Number then Search. Verify the ticket, then click on the update tab and then make any edits necessary.
Quickly & Easily Document the Status of Locate Request Tickets:
Improve communication between member utility companies, locators, and excavators as well as increase safety and reduce the number
Positive Response is only available to Alabama 811 member utility companies and requires additional configuration by Alabama 811 staff.
Quickly & Easily Document the Status of Locate Request Tickets using the Alabama 811 App
The use of the Positive Response System will improve communication between member utility companies, locators, and excavators. Increasing safety and reducing the number of unnecessary 2nd notice requests.
Alabama 811’s online WebPortal ticket entry program has expanded the way excavators are able to submit notification of their pending excavation activity; by allowing users to bypass a phone call and submit their excavation site information directly to Alabama 811 and/or our utility members by simply filling out a locate request form via the WebPortal.
Training classes are FREE and take about 30-45 minutes to complete.
Topics Covered:
Training classes are FREE and take about 30-45 minutes to complete.